Business Process Outsourcing (BPO)
Managing resources is one of the most difficult challenges in business, and ever-changing technologies make this balancing act more complex. Technical resources are often required for projects such as network installation, operating system upgrades or ongoing application support, all at the same time. Acquiring and allocating the appropriate personnel and equipment for these tasks, amidst all the other daily routines, is a significant undertaking.
ABM Service's outsourcing programme is designed for customers who need short or long term support to reduce costs and improve performance levels.
The ABM Services technical resources become a part of customer's corporate staff for the length of the contract, providing configuration planning, upgrade planning, OA application support, operating system support and help desk functions as specified or as required to meet the organisation's changing needs.
Helpdesk Service
For organisations wishing to outsource part or all of their internal help desks, or wanting to provide support outside the hours covered by their helpdesk, ABM Services offers the Helpdesk facility to provide comprehensive problem management and technical support services for desktop IT equipment. Areas covered include network operating system, application software and related hardware.
Asset Management
While IT can be used to drive business forward, management tools are required so that these IT assets are specified, acquired, configured and deployed through a structured process.
The asset management services help clients cost-effectively manage technology resources by providing them with an accurate, updated view of every component of their system. Such advice will contribute to high levels of operational productivity and technology-based competitive advantage.
Anti-virus Service
This remote monitoring service keeps track of a company's anti-virus procedures through the web, so many of the routine tasks that are normally performed by a system administrator can be outsourced to ABM. With this service customers leverage resources to receive real-time, high-quality and cost-effective virus monitoring services, round the clock, without having to worry about computer viruses invading networks and disrupting company.
Customers do not need to buy any anti-virus software under this service scheme. Based on an annual subscription fee, customers can enjoy the necessary anti-virus software that is installed by ABM.
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